To apply, please send a resume and cover letter to Kelly Lynch at careers@found-in-translation.org. 

Salary Range

Starting salary is $62,400 – $66,560, depending on experience. Full salary range is $62,400 – $70,720.00, depending on performance. 

Benefits

Competitive benefits package including generous paid time off, health insurance, dental, vision, Short Term Disability, Life insurance 401(k), and more.

Summary

The Supportive Services Manager works directly with program participants, supporting their journeys toward significant gains in employment and wages with wraparound services and referrals. 

The SSM provides intensive, individualized support to a caseload of 30-40 students and recent graduates per year, and group support to 300+ members of the alumnae community, as well as occasional, as needed individual support to members of the alumnae community. In addition to case management responsibilities, the SSM provides a regular supportive presence in the Medical Interpreter Training Program to form relationships with and be available to students, and oversees volunteer recruitment and management of supportive service related volunteers. The role is both relationship-based and skills-based, individual-oriented and systems-oriented, and requires strong critical thinking and problem-solving skills, as well as a genuine passion for our mission. 

The work setting is a small, shared, office in a fast-paced environment, on a team that values a diversity of experience and background, and a strong commitment to racial and gender justice. Evening and weekend availability is required. The position reports to the Career Advancement Director. At present, there are no direct reports to this position. 

At present, this position is primarily remote due to safety precautions around COVID-19. Eventual ability for in-person presence in our Dorchester office is required. 

Key responsibilities

  • Lead supportive services strategy in order to drive the economic mobility and wellbeing of students and alumnae
  • Facilitate social, economic and academic supports such as childcare, transportation, technology and tutoring, in collaboration with the Program team and faculty
  • Set financial fluency curriculum strategy and partner with external experts for content delivery
  • Foster community and connection among students and alumnae through intentional programming within cohorts and between cohorts
  • Forge supportive relationships with program participants through regular outreach and engagement. Support Career Advancement Director with one-on-one career coaching as needed
  • Lead response to program participants’ supportive service needs through assessing goals, barriers, risks and opportunities; identifying resources; determining prospective strategies and next steps collaboratively with participants in a strengths based, culturally responsive way
  • Respond to participants experiencing crisis and make appropriate referrals to service providers such as mental health counseling, housing, access to food and basic needs 
  • Recruit, train and manage Supportive Services volunteers, including childcare volunteers, and financial fluency instructors. Support Career Advancement Director with recruiting mentors and other professional development volunteers 
  • Post-training, create individualized goal plan with each program participant. Follow through on action items, such as applying to first jobs, establishing support networks, forming exam retake plans 
  • Monitor student progress toward acquiring strong foundational skills on regular intervals, including updated resume, cover letters, letter of recommendation and goal plan, in collaboration with Interpreter Training Director and Career Advancement Director 
  • Participate in the recruitment and selection of program participants for the Medical Interpreter Certificate program
  • Track program participant progress with monthly reports, and quarterly outcomes surveys

Qualifications

  • The ability to forge strong supportive relationships with clients from diverse backgrounds.
  • A genuine resonance with and commitment to our mission
  • Social work degree: MSW strongly preferred. BSW or LSW considered. Related degree plus relevant work experience in social work settings considered. No degree plus extensive relevant work experience considered
  • 3+ years of relevant experience with a track record of success in one or more of the following areas: case management in a community setting, social work, person-centered goal setting and outcome tracking, workforce development, economic mobility, women’s empowerment, immigrants and refugees.
  • A demonstrated ability to balance multiple priorities and meet deadlines, and a sense of ownership of the work and its outcomes
  • Ability to work independently and as part of a small multi-disciplinary team
  • Compassionate, flexible, collaborative work style 
  • Familiarity with Google Apps/Google Docs/Google Drive and Dropbox 
  • Preferred but not required:  Experience in volunteer recruitment and management, knowledge of the local nonprofit landscape and resources for low-income individuals, knowledge of the medical interpreting profession

Found in Translation is committed to building a culturally diverse staff to represent the populations we serve. People of color, women, immigrants, people with disabilities and members of the LGBTQ community are strongly encouraged to apply.